StayFit

Privacy Policy

Your privacy is important to us. This policy explains how StayFit collects, uses, and protects your personal information.

Last updated: December 15, 2024

Our Commitment to Privacy

At StayFit, we understand that your personal information is valuable and sensitive. We are committed to protecting your privacy and being transparent about how we handle your data.

This privacy policy applies to all users of our gym management platform, including gym owners, staff members, and gym members. By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Gym membership details and account information
  • Payment and billing information
  • Fitness goals and progress data
  • Profile photos and personal preferences

Usage Information

  • App usage patterns and feature interactions
  • Device information and IP addresses
  • Location data (with your permission)
  • Communication preferences and history

Gym Data

  • Member check-in/check-out times
  • Equipment usage and booking history
  • Class participation and schedules
  • Staff interactions and service records

How We Use Your Information

Service Provision

  • Provide and maintain gym management services
  • Process payments and manage memberships
  • Send important updates and notifications
  • Provide customer support and assistance

Improvement & Analytics

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Ensure platform security and prevent fraud
  • Conduct research and analytics

Information Sharing

We Do Not Sell Your Data

  • We never sell personal information to third parties
  • Your gym data remains confidential and secure
  • Limited sharing only occurs in specific circumstances

Limited Sharing Scenarios

  • With your explicit consent
  • To comply with legal requirements
  • To protect rights, property, or safety
  • With trusted service providers under strict agreements

Data Security

Protection Measures

  • Industry-standard encryption for data transmission
  • Secure data storage with regular backups
  • Multi-factor authentication options
  • Regular security audits and updates
  • Staff training on data protection protocols

Your Role in Security

  • Keep your login credentials secure
  • Report suspicious account activity immediately
  • Use strong, unique passwords
  • Keep your app updated to the latest version

Your Rights & Choices

Data Rights

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications

How to Exercise Rights

  • Contact us through the app settings
  • Email our privacy team directly
  • Submit requests through our support portal
  • Call our customer service line

Data Retention

Retention Periods

  • Active account data: Retained while account is active
  • Inactive accounts: Data deleted after 3 years of inactivity
  • Payment records: Retained for 7 years for legal compliance
  • Support communications: Retained for 2 years
  • Analytics data: Anonymized and retained for service improvement

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our app. Your continued use of our services after such changes constitutes acceptance of the updated policy.